Terms of service
OVERVIEW
Welcome to The House of Wigs.
The terms “we”, “us” and “our” refer to The House of Wigs.
The House of Wigs operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated luxury shopping experience.
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and Services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services, together with any policies referenced herein, including our Privacy Policy and Returns & Exchanges Policy.
Please read these Terms carefully. They contain important information regarding your legal rights, limitations of liability, and dispute resolution.
By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS & ACCOUNT
By using our Services, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.
To access certain features or make a purchase, you may be required to provide personal information, including billing, payment, and shipping details. You warrant that all information provided is accurate, current, and complete, and that you are authorised to provide such information.
You are responsible for maintaining the confidentiality of your account details and for all activity conducted under your account. You may not sell, transfer, or assign your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to accurately display and describe our products. However, colours, textures, or appearance may vary due to screen settings, lighting, or device differences.
All wigs and hair products are 100% human hair, unless explicitly stated otherwise.
We do not guarantee that product appearance will meet subjective expectations once delivered.
All product descriptions, availability, and pricing are subject to change without notice. We reserve the right to limit quantities, discontinue products, or restrict sales by region or customer at our discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
An order is considered accepted only once payment has been processed and confirmation issued.
Please review orders carefully before submitting. Once accepted, orders may not be cancelled.
Returns and exchanges are governed strictly by our Returns & Exchanges Policy.
Products are sold for personal use only and may not be resold or exported for commercial purposes.
SECTION 4 – PRICES & BILLING
All prices are subject to change without notice. Prices displayed exclude shipping, duties, customs, or taxes unless stated otherwise.
You agree to provide accurate billing and payment information and authorise us to charge your selected payment method.
We reserve the right to correct pricing errors and cancel orders affected by such errors.
SECTION 5 – SHIPPING & DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, customs, weather, or events beyond our control.
Risk of loss passes to you once the order is handed to the courier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, designs, videos, and trademarks, is the exclusive property of The House of Wigs or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial use only. No content may be copied, reproduced, distributed, or exploited without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties. Use of such tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites or content linked from our Services. Access is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
The House of Wigs is powered by Shopify. Shopify is not responsible for sales, products, or disputes between you and The House of Wigs. You release Shopify from any claims arising from purchases made through our store.
SECTION 10 – PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by us for marketing or operational purposes without compensation.
SECTION 12 – ERRORS & OMISSIONS
We reserve the right to correct errors and cancel orders affected by inaccuracies.
SECTION 13 – PROHIBITED USES
You may not use our Services for unlawful, abusive, fraudulent, or harmful purposes. Violations may result in immediate termination of access.
SECTION 14 – TERMINATION
We may suspend or terminate access to the Services at any time without notice if these Terms are violated.
SECTION 15 – DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” and “as available”, except where prohibited by law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, The House of Wigs shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless The House of Wigs and Shopify from claims arising from your breach of these Terms.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and The House of Wigs.
SECTION 20 – ASSIGNMENT
We may assign these Terms without notice. You may not assign without consent.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa, and disputes shall be subject to South African courts.
SECTION 22 – HEADINGS
Headings are for convenience only.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use constitutes acceptance.
SECTION 24 – CONTACT INFORMATION
- Trading Name: The House of Wigs
- Email: admin@thehouseofwigs.co.za
- Business Address: 39 St Patricks Road, Central, Gqeberha, 6001
- Phone Number: 072 488 1405